{"id":15822,"date":"2025-09-01T09:43:27","date_gmt":"2025-09-01T09:43:27","guid":{"rendered":"https:\/\/rokkx.com\/?page_id=15822"},"modified":"2025-09-02T12:11:08","modified_gmt":"2025-09-02T12:11:08","slug":"returns-refunds-cancellation-policy","status":"publish","type":"page","link":"https:\/\/rokkx.com\/index.php\/returns-refunds-cancellation-policy\/","title":{"rendered":"Returns, Refunds &amp; Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15822\" class=\"elementor elementor-15822\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-0c08ed9 e-flex e-con-boxed e-con e-parent\" data-id=\"0c08ed9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fad142 elementor-widget elementor-widget-wd_text_block\" data-id=\"3fad142\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h1 data-start=\"184\" data-end=\"226\">Returns, Refunds &amp; Cancellation Policy<\/h1><h3 data-start=\"228\" data-end=\"244\">1. Returns<\/h3><ul data-start=\"245\" data-end=\"626\"><li data-start=\"245\" data-end=\"369\"><p data-start=\"247\" data-end=\"369\">We accept returns only for products that are unused, unworn, unwashed, and in their original packaging with tags intact.<\/p><\/li><li data-start=\"370\" data-end=\"458\"><p data-start=\"372\" data-end=\"458\">To initiate a return, you must contact us within 7<strong data-start=\"421\" data-end=\"431\"> days<\/strong> of receiving your order.<\/p><\/li><li data-start=\"459\" data-end=\"626\"><p data-start=\"461\" data-end=\"626\">Certain products (such as personal-use items, customized products, or final sale items) may not be eligible for return. This will be mentioned on the product page.<\/p><\/li><\/ul><h3 data-start=\"628\" data-end=\"644\">2. Refunds<\/h3><ul data-start=\"645\" data-end=\"992\"><li data-start=\"645\" data-end=\"762\"><p data-start=\"647\" data-end=\"762\">Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.<\/p><\/li><li data-start=\"763\" data-end=\"834\"><p data-start=\"765\" data-end=\"834\">Approved refunds will be processed to your original payment method.<\/p><\/li><li data-start=\"835\" data-end=\"942\"><p data-start=\"837\" data-end=\"942\">Please allow a 7 - 15 business days for the refund to reflect, depending on your bank or payment provider.<\/p><\/li><li data-start=\"943\" data-end=\"992\"><p data-start=\"945\" data-end=\"992\">Shipping charges (if any) are non-refundable.<\/p><\/li><\/ul><h3 data-start=\"994\" data-end=\"1012\">3. Exchanges<\/h3><ul data-start=\"1013\" data-end=\"1212\"><li data-start=\"1013\" data-end=\"1094\"><p data-start=\"1015\" data-end=\"1094\">We currently offer exchanges only for defective, damaged, or incorrect items.<\/p><\/li><li data-start=\"1095\" data-end=\"1212\"><p data-start=\"1097\" data-end=\"1212\">If you need a different size or style, please return the product as per our return process and place a new order.<\/p><\/li><\/ul><h3 data-start=\"1214\" data-end=\"1236\">4. Cancellations<\/h3><ul data-start=\"1237\" data-end=\"1534\"><li data-start=\"1237\" data-end=\"1355\"><p data-start=\"1239\" data-end=\"1355\">Orders can be cancelled within <strong data-start=\"1270\" data-end=\"1298\">24 hours of placing them<\/strong>, provided they have not yet been processed or shipped.<\/p><\/li><li data-start=\"1356\" data-end=\"1428\"><p data-start=\"1358\" data-end=\"1428\">Once the order has been shipped, cancellations will not be possible.<\/p><\/li><li data-start=\"1429\" data-end=\"1534\"><p data-start=\"1431\" data-end=\"1534\">If you need to cancel, please email us immediately at <strong data-start=\"1485\" data-end=\"1508\">[<a rel=\"noopener\">support@rokkx.com<\/a>]<\/strong> with your order number.<\/p><\/li><\/ul><h3 data-start=\"1536\" data-end=\"1574\">5. Damaged or Incorrect Products<\/h3><ul data-start=\"1575\" data-end=\"1784\"><li data-start=\"1575\" data-end=\"1725\"><p data-start=\"1577\" data-end=\"1725\">If you receive a damaged, defective, or incorrect product, notify us within <strong data-start=\"1653\" data-end=\"1665\">48 hours<\/strong> of delivery with photos\/videos of the item and packaging.<\/p><\/li><li data-start=\"1726\" data-end=\"1784\"><p data-start=\"1728\" data-end=\"1784\">We will arrange a replacement or refund as applicable.<span style=\"font-size: 14px;\">\u00a0I<\/span>t will take 5 to 10 days to delivery damaged products<\/p><\/li><\/ul><h3 data-start=\"1786\" data-end=\"1815\">6. Non-Returnable Items<\/h3><ul data-start=\"1816\" data-end=\"1930\"><li data-start=\"1816\" data-end=\"1930\"><p data-start=\"1818\" data-end=\"1930\">Products marked as <strong data-start=\"1837\" data-end=\"1855\">non-returnable<\/strong> on the product page are not eligible for returns, refunds, or exchanges.<\/p><\/li><\/ul><h3 data-start=\"1932\" data-end=\"1951\">7. Contact Us<\/h3><p data-start=\"1952\" data-end=\"2084\">For all return, refund, or cancellation requests, please contact us at <strong data-start=\"2023\" data-end=\"2046\"><a rel=\"noopener\">info@rokkx.com<\/a><\/strong> or through our <strong data-start=\"2062\" data-end=\"2081\">Contact Us page<\/strong>.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns, Refunds &amp; Cancellation Policy 1. Returns We accept returns only for products that are unused, unworn, unwashed, and in<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15822","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rokkx.com\/index.php\/wp-json\/wp\/v2\/pages\/15822","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rokkx.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rokkx.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rokkx.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rokkx.com\/index.php\/wp-json\/wp\/v2\/comments?post=15822"}],"version-history":[{"count":13,"href":"https:\/\/rokkx.com\/index.php\/wp-json\/wp\/v2\/pages\/15822\/revisions"}],"predecessor-version":[{"id":15859,"href":"https:\/\/rokkx.com\/index.php\/wp-json\/wp\/v2\/pages\/15822\/revisions\/15859"}],"wp:attachment":[{"href":"https:\/\/rokkx.com\/index.php\/wp-json\/wp\/v2\/media?parent=15822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}