Shipping Policy
1. Order Processing
All orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Coverage
We currently ship orders across India.
International shipping is available to select countries. Availability and timelines will be shown at checkout.
3. Delivery Timelines
Domestic Orders: Typically delivered within 3–7 business days depending on your location.
International Orders: Delivery usually takes 10–15 business days, subject to customs clearance and destination country policies.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email or SMS with a tracking number and courier details.
You can track your order status anytime using the provided link.
5. Customs, Duties & Taxes (For International Orders)
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the recipient.
6. Delays & Exceptions
While we strive to deliver on time, delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or customs clearance.
ROKKX will not be held responsible for delays outside our control but will provide support to help track and resolve issues.
7. Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact our support team immediately with your order details.
We will investigate and work with our courier partners to resolve the issue promptly.
8. Contact Us
For any questions related to shipping, please reach out to us at info@rokkx.com or through our Contact Us page.
